Hostello Privacy Policy

Last updated: 19 July 2026

This Privacy Policy explains how 8dge Solution Pty Ltd (ABN 82 602 895 796) (“8dge Solution”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you use the Hostello website, platform and related services (the “Service”).

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

By accessing or using the Service, you acknowledge this Privacy Policy.

1. Information We Collect

Information you provide

Account information. When you create an account, we collect information such as your email address and password. Passwords are securely managed by our authentication provider and are never stored in plain text.

Property content. We collect the information you choose to upload to your guides, including property names, addresses, check-in instructions, Wi-Fi details, house rules, local recommendations, images and other content.

Billing information. If you subscribe to a paid plan, payments are securely processed by Stripe. We receive limited billing information such as your customer ID, subscription status and payment status. We do not receive or store your full payment card details.

Communications. If you contact us for support or enquiries, we collect the information you provide in those communications.

Information collected automatically

When you use the Service, we may automatically collect information including:

IP address
browser type and version
device information
operating system
pages viewed
date and time of access
referring website
usage statistics
diagnostic and error logs

We use this information to operate, secure, monitor and improve the Service.

Cookies and similar technologies

We use essential cookies and similar technologies to:

keep you signed in;
remember your session;
protect against fraud and unauthorised access;
improve the security and performance of the Service.

We may also use analytics technologies to understand how the Service is used and improve user experience. You can control cookies through your browser settings, although disabling essential cookies may affect the functionality of the Service.

2. How We Use Your Information

We use your information to:

provide, operate and maintain the Service;
create and manage your account;
generate and publish your digital guest guides;
process subscriptions and payments;
prevent fraud and maintain security;
respond to support requests and enquiries;
send important service-related communications, including billing, security and account notifications;
improve the functionality, reliability and performance of the Service;
monitor usage and diagnose technical issues;
comply with legal obligations;
enforce our Terms & Conditions.

3. When We Share Your Information

We do not sell your personal information. We may disclose your information only in the following circumstances.

Service providers

We share information with trusted third-party providers that help us operate the Service, including:

Supabase (database, authentication and file storage)
Stripe (payment processing)
our cloud hosting provider
OpenStreetMap (mapping)
Foursquare (places and local recommendations)

These providers may only use your information to provide services to us.

Published guest guides

Hostello is designed to publish digital guest guides.

Any information you choose to include in a published guide — including property details, addresses, check-in instructions, Wi-Fi information, images and local recommendations — may be accessible to anyone who has the guide link.

You are responsible for ensuring that the information you publish is accurate and appropriate.

Legal requirements

We may disclose information where required by law, court order or lawful request from government authorities, or where necessary to protect our rights, users or the public.

Business transfers

If 8dge Solution Pty Ltd is involved in a merger, acquisition, business sale or restructuring, your information may be transferred as part of that transaction.

4. Overseas Disclosure

Some of our service providers store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in a manner consistent with the Australian Privacy Principles.

5. Data Security

We take reasonable technical and organisational measures to protect your information, including:

encryption of data in transit;
secure authentication;
access controls;
database row-level security;
regular security updates.

Despite these safeguards, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Breaches

If we become aware of an eligible data breach involving your personal information, we will investigate the incident and, where required by law, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Privacy Act 1988 (Cth).

7. Data Retention

We retain personal information for as long as necessary to:

provide the Service;
comply with legal obligations;
resolve disputes;
enforce our agreements.

If you close your account, we will generally delete or de-identify your personal information within 30 days, unless we are required or permitted by law to retain it for longer.

8. Your Rights

Subject to applicable law, you may:

request access to the personal information we hold about you;
request correction of inaccurate or outdated information;
request deletion of your account and associated personal information;
object to certain uses of your information where permitted by law;
make a complaint regarding how we handle your personal information.

To exercise any of these rights, contact us using the details below.

For security reasons, we may ask you to verify your identity before processing your request.

9. Children’s Privacy

Hostello is intended for business users aged 18 years or older. The Service is not directed to children, and we do not knowingly collect personal information from anyone under 18 years of age.

10. Third-Party Websites

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you by email or through the Service. Your continued use of the Service after any changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy or your personal information, please contact:

8dge Solution Pty Ltd
ABN: 82 602 895 796
Email: 8dge.solution@gmail.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). More information is available at: https://www.oaic.gov.au