Hostello Terms & Conditions

Last updated: 19 July 2026

These Terms & Conditions (“Terms”) form a legally binding agreement between you (“you”, “your” or the “Customer”) and 8dge Solution Pty Ltd (ABN 82 602 895 796) (“8dge Solution”, “we”, “us” or “our”), the operator of the Hostello platform and website (the “Service”).

By creating an account or accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

1. Definitions

Account means your registered Hostello account.

Content means all text, images, property information, documents and other materials uploaded to the Service.

Property means an accommodation listing managed through Hostello.

Service means the Hostello website, platform, software and related services.

2. The Service

Hostello allows property owners and managers to create, manage and share digital guest guides for their properties. These guides may include check-in instructions, house rules, Wi-Fi details, local recommendations, emergency information and other guest resources.

We may improve, modify, add or remove features from time to time without prior notice.

3. Eligibility and Accounts

You must:

be at least 18 years old;
have the legal capacity to enter into a binding agreement;
provide accurate and current account information.

You are responsible for:

maintaining the security of your account credentials;
all activities occurring under your account;
promptly notifying us at 8dge.solution@gmail.com if you believe your account has been compromised.

4. Subscriptions, Pricing and Billing

The Service operates on a subscription basis.

Free Property

Your first Property is free.

We may modify or discontinue the free plan in the future. If we do so, we will provide reasonable notice before the changes take effect.

Paid Properties

Each additional Property costs US$2.50 per Property per month, unless otherwise agreed in writing.

Currency

Fees are charged in United States Dollars (USD). Unless otherwise stated, prices exclude any applicable taxes, including GST where required by law.

Payment Processing

Payments are securely processed by Stripe. By subscribing, you also agree to Stripe’s applicable terms and conditions. We do not store your complete payment card information.

Prorated Billing

Each Property begins billing on the date it is added. If you add or remove Properties during a billing cycle, your subscription fees will automatically be adjusted on a prorated basis.

Automatic Renewal

Subscriptions automatically renew each month until cancelled. You authorise us to charge your nominated payment method for all recurring subscription fees.

Failed Payments

If payment cannot be processed, we may suspend access to paid Properties until outstanding amounts have been paid.

Price Changes

We may change subscription pricing from time to time. Where pricing changes affect existing subscriptions, we will provide at least 30 days’ notice before the new pricing takes effect.

5. Cancellation

You may cancel your subscription at any time through your billing settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until your subscription expires. No further subscription charges will be made after cancellation.

6. Refunds and Consumer Rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under applicable consumer protection laws. Where permitted by law, subscription fees already paid are generally non-refundable except where required by law.

7. Acceptable Use

You must not:

violate any applicable law;
infringe another person’s intellectual property or legal rights;
upload unlawful, defamatory, abusive, fraudulent or misleading content;
upload malware or malicious code;
attempt to reverse engineer, interfere with or compromise the Service;
use the Service for spam or unsolicited communications;
harvest personal information without consent.

8. Your Content

You retain ownership of all Content you upload.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display and process your Content solely for the purpose of operating, maintaining and improving the Service.

You warrant that:

you own or have permission to use all uploaded Content;
your Content does not infringe another person’s rights.

You are solely responsible for ensuring your Property information, check-in instructions and guest information remain accurate and up to date.

9. Data Storage and Backups

We take reasonable steps to protect your data.

However, you remain responsible for maintaining your own backups of important information. We do not guarantee that deleted Content can always be recovered.

Following account closure, we may permanently delete your Content and account data after 30 days, unless we are required by law to retain it.

10. Third-Party Services

Hostello integrates with third-party services including payment providers, mapping providers and location information services. Examples include:

Stripe
OpenStreetMap
Foursquare

Third-party services operate under their own terms and privacy policies. We are not responsible for third-party services or content.

11. Intellectual Property

The Service, including its software, branding, logos, design and functionality, is owned by 8dge Solution Pty Ltd or its licensors and is protected by intellectual property laws. Nothing in these Terms transfers ownership of our intellectual property to you.

We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Service in accordance with these Terms.

12. Availability

While we strive to provide a reliable service, we do not guarantee uninterrupted or error-free operation. The Service may occasionally be unavailable due to:

scheduled maintenance;
upgrades;
third-party service failures;
internet outages;
unforeseen technical issues.

Except where required by law, the Service is provided “as is” and “as available”.

13. Limitation of Liability

To the maximum extent permitted by law, and subject to any rights that cannot legally be excluded, we are not liable for:

indirect or consequential loss;
loss of profits;
loss of revenue;
loss of goodwill;
loss of business opportunity;
loss of data.

We are also not responsible for:

inaccurate Property information supplied by users;
guest reliance on user-generated Content;
failures of third-party providers.

Where liability cannot be excluded, our total liability is limited, at our option, to:

supplying the Service again; or
paying the reasonable cost of supplying the Service again.

In any event, our total aggregate liability is limited to the subscription fees paid by you during the twelve (12) months immediately preceding the claim.

14. Indemnity

You agree to indemnify and hold harmless 8dge Solution Pty Ltd from reasonable claims, losses, liabilities, damages and expenses arising from:

your breach of these Terms;
your unlawful use of the Service;
your Content;
your infringement of another person’s rights.

15. Suspension and Termination

You may stop using the Service at any time.

We may suspend or terminate your Account if:

you materially breach these Terms;
payment remains outstanding;
required by law;
continuing to provide the Service is no longer commercially viable.

Upon termination, your right to use the Service immediately ends.

16. Force Majeure

We are not liable for delays or failure to perform our obligations caused by events beyond our reasonable control, including:

natural disasters;
internet outages;
cyberattacks;
acts of government;
power failures;
failures of third-party providers.

17. Privacy

We collect, use and disclose personal information in accordance with our Privacy Policy. By using the Service, you consent to the handling of your information as described in our Privacy Policy.

18. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will provide reasonable notice by email or through the Service. Continued use of the Service after the updated Terms take effect constitutes acceptance of those changes.

19. Governing Law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

20. Contact Us

If you have any questions about these Terms, please contact:

8dge Solution Pty Ltd
ABN: 82 602 895 796
Email: 8dge.solution@gmail.com

Please also refer to our Privacy Policy for information about how we handle personal information.